Ordering & Payment

Payment Methods

Drug Tests Direct exclusively use Stripe’s safe and secure payment gateway to take and process payments. Using the protected processing servers of Stripe we are able to accept all the major credit cards and don’t worry, you won’t need an account to make payment.

For commercial customers we are happy to accept payment by EFT according to the details provided on our invoices and naturally, we process orders upon receipt of a purchase order or equivalent.

Ultimately, whatever payment method you choose, rest assured we’ve got you covered. If you’d like to discuss alternative options for any reason at all, feel free to get in touch.

Promotions & Discounts

From time to time Drug Tests Direct may offer promotions and discounts on products. These may be advertised online, or via direct marketing materials. All discounts offered will be honoured for the stated duration of the promotional period.

Pricing and GST Information

All prices provided on the website are exclusive of Government Standard Tax (GST). In accordance with Australian law we are obliged to charge GST at a rate of 10 % on all products purchased. This cost is applied upon checkout and will appear on any estimate, invoice, receipt or statement of account, as appropriate.

When will my card be charged?

If you place an order with us online your credit card will be charged immediately following progression through Stripe’s payment gateway. If you pay over the phone your credit card will be charged prior to the dispatch of goods, which typically occurs the same day an order is received. If a credit card transaction is unsuccessful you will be notified immediately as we will be unable to dispatch goods to you until payment has been successfully received.

We will be happy to discuss payment methods and terms to meet the needs of commercial customer who hold, or open, an account with us. Please contact us to request a quote.

Invoices & Receipts

Receipts for payments received will be issued by Drug Tests Direct as appropriate; either prior to, or at the time of debit.

Invoices will be provided with all goods ordered, by either electronic or paper means. All invoices issued to commercial account holders are due for payment within 28 days of issue and your prompt attention to these matters is appreciated.