Delivery Information

Drug Tests Direct core strength is speedy and efficient delivery across Australia and New Zealand. We’re not miracle workers but for orders received prior to 3 pm we will ship the same day using your preferred service, which means that you will receive your chosen drug tests within just 1–2 days in the majority of service areas.

If you are located in the Sydney CBD and require urgent delivery of drug tests the same day we should be able to help you out. Being located on the city centre fringe we’re in a unique position to get drug tests to your door quick smart! Simply contact us with your urgent request and we’ll call you straight back to arrange matters with you.

Delivery Charges

Australia Post delivery charges are calculated automatically at the time of checkout based upon the dimensions and weight of individual products. In most cases there is a choice between normal and Express Post services.

For corporate customers who require shipping of large quantities of drug tests via courier services we will happily provide free or cost-effective delivery at the time or your order. Please request a quote and we’ll be in touch to discuss your requirements in greater detail.

Ship to Multiple Addresses

We would be more than happy to ship to multiple addresses for you. If the order is for a small number of items please checkout separately for each delivery that is required. If you’re a corporate customers contact us in the usual way to discuss your requirements.

Tracking

If you placed an order and were logged into your account on the Drugs Test Direct website then you can simply log back in to review the status of the order and, where appropriate, retrieve a tracking code by which to locate your goods in transit.

If you placed an order and were not logged in to a Drugs Test Direct account then please send us a message, providing your name and/or company details and we will get back in touch to let you know how far away your delivery is and provide a tracking code where appropriate.

Exchange Policy

If your order the wrong type of test, contact Drugs Test Direct as soon as you become aware of the mistake. We have a few options up our sleeve to help you out.

For all orders, simply mail the item back to Drug Tests Direct. Once received we will refund you the full amount minus shipping. Re-order your new preferred drug test and we’ll get it back to you ASAP. Please note that all returned tests need to be in the same condition as when they were originally dispatched. We are unable to accept tests that have had the original packaging opened as the integrity of the test will have been compromised.

Returns Policy

At Drugs Test Direct we take great pride in offering quality products at all times. If for any reason you are not entirely satisfied when you receive your order, you may lodge a complaint. If the complaint is upheld we will be more than happy to provide you with a replacement or your money back.

Drugs Test Direct is happy to exchange your test or refund your money if we receive the returned product, unopened and in the same condition it was shipped within 30 days of you receiving your order. Please be aware that postage charges are non-refundable.